Customer Activation Team Manager (Fintech)

Location: Hybrid in Toronto, Canada, with in-office work required Tuesdays through Thursdays

Salary: CA$130,000–CA$150,000 annually, plus equity and CA$35,000–CA$40,000 commission

Company

hirify.global is a Canadian fintech company providing an intelligent financial operating system with corporate cards, expense management, bill payments, high-yield accounts, and related financial services for businesses.

What you will do

• Lead, coach, and develop five Customer Activation Managers, supporting performance, growth, and day-to-day execution.
• Own realized TPV and other revenue-linked activation metrics for the team.
• Standardize onboarding playbooks and extend multi-product adoption across the full 120-day customer journey.
• Diagnose account blockers, resolve stalled activations, and coach team members through complex customer situations.
• Represent Customer Activation with high-value customers and present to stakeholders when needed.
• Partner with Sales, Customer Success, Product, Engineering, and Marketing to improve handoffs, remove activation friction, and drive product changes.

Requirements

• Experience managing a team accountable for revenue- or activation-linked outcomes.
• Experience in an adoption-, usage-, or consumption-based business model; payments or POS experience is strongly valued.
• Strong understanding of payment products and customer onboarding journeys.
• Experience in a startup or fast-paced environment, with resourcefulness and ownership in ambiguous situations.
• Strong analytical, interpersonal, presentation, and cross-functional collaboration skills.
• Fintech or financial services experience is highly favoured, and ability to work from the Toronto office Tuesdays through Thursdays is required.

Nice to have

• Previous individual contributor experience in customer activation or a similar revenue-oriented function.
• Experience with payments or POS companies such as Shopify or Lightspeed.
• Fintech or financial services background.

Culture & Benefits

• High-autonomy role at a fast-growing Canadian fintech company.
• Competitive compensation, equity options, and benefits.
• High-trust, high-performance culture focused on ownership, learning, collaboration, and continuous improvement.
• Hybrid work model with catered lunches on Tuesdays, Wednesdays, and Thursdays.
• Dog-friendly Toronto office and an accessible, welcoming workplace.