Account Manager (B2B SaaS)

Location: Hybrid onsite in New York, NY, with four days per week at the NYC headquarters and at least two days per month traveling to customer sites.

Salary: $120,000–$180,000 total OTE, plus equity and commission.

Company

hirify.global is a Series B SaaS company building an AI-driven event marketing intelligence platform that helps companies evaluate event performance, identify high-value prospects, and generate measurable pipeline.

What you will do

• Manage the full customer lifecycle, including onboarding, enablement, adoption, renewals, upsells, and negotiations.
• Own a portfolio of accounts while managing 9+ active workstreams and competing priorities.
• Lead structured onboarding and training programs to accelerate time-to-value and product adoption.
• Run proactive meeting campaigns and renewal processes to maintain account engagement.
• Build ROI-focused business cases and negotiate renewals and expansions.
• Drive retention through creative customer engagement, onsite visits, pilot extensions, leadership involvement, webinars, case studies, and events.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a combination of both, ideally in B2B SaaS or a high-growth technology company.
• Experience owning the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts with urgency, precision, and accountability.
• Comfort with customer travel and face-to-face relationship building.
• Strong communication skills for difficult customer and stakeholder conversations.
• Self-starter mindset with a persistent, creative approach to retention.

Culture & Benefits

• Competitive base salary and bonus.
• Equity and commission opportunities.
• Medical, dental, and vision healthcare coverage.
• Unlimited paid time off.
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year week.
• Equal opportunity workplace with consideration for candidates from non-traditional backgrounds.