Mission Success Manager (Customer Success Manager/Account Manager) - Federal National Defense Security Intelligence Community (Southeastern US) (AI)

Location: Remote in the Southeastern United States, with consistent travel and onsite customer engagement 2–3 days per week. US citizenship or a green card is required. SECRET or TS/SCI security clearance is required.

Salary: $150,000–$230,000 USD per year

Company

hirify.global develops secure, reliable generative AI systems and intelligent infrastructure for government and enterprise environments, including mission-critical workflows.

What you will do

• Manage customer success and account relationships across federal national defense, security, and intelligence customers.
• Represent customer needs internally and coordinate with sales, product, and engineering teams.
• Communicate hirify.global’s technical product capabilities to technical and non-technical stakeholders.
• Support customer adoption of hirify.global’s generative AI platform for maintenance, repair, and operations use cases.
• Travel consistently to customer sites, primarily across the Southeastern United States.

Requirements

• US citizenship or a green card due to US Government contract requirements.
• SECRET or TS/SCI security clearance.
• Significant experience as a Customer Success Manager or Account Manager working with government customers.
• Experience with highly technical products and an understanding of machine learning concepts and real-world AI applications.
• Exceptional communication and cross-functional collaboration skills.
• Willingness and ability to travel frequently and work onsite with customers.

Nice to have

• Startup experience, particularly in an early-stage environment.
• Technical experience building project-management tools or applications using Excel, SQL, Python, or similar technologies.
• Experience with maintenance, repair, and operations.

Culture & Benefits

• Remote work arrangement with frequent customer travel.
• Work on secure AI systems supporting critical government and enterprise missions.
• Collaboration across sales, product, and engineering functions.