Staff Senior Reliability Engineer (Robotics)

Location: USA remote with travel

Salary: $125,000–$171,600 per year, plus benefits.

Company

hirify.global develops AI-powered robotic and software platforms for warehouse automation and supply chain operations.

What you will do

• Lead high-impact root cause analysis investigations for complex production incidents across software, infrastructure, industrial controls, and production procedures.
• Chair structured, blameless RCA reviews aligned with ITIL Problem Management.
• Act as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within SLA timelines.
• Analyze logs, telemetry, and incident trends to identify recurring failure patterns and recommend strategic improvements.
• Present data-backed findings, risks, and recommendations to senior leadership and customer stakeholders.
• Drive Continuous Service Improvement through automation, tooling, reporting, and team mentoring.

Requirements

• At least 8 years of experience supporting complex, business-critical production environments with a focus on reliability.
• At least 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management.
• Hands-on troubleshooting and data analysis across distributed systems, on-premises infrastructure, custom software, logs, telemetry, and incident datasets.
• Regular customer interaction and the ability to build trust with executive, technical, and non-technical stakeholders.
• Ability to manage multiple high-priority investigations and influence cross-functional teams without direct authority.
• Bachelor’s degree in a technical field or equivalent practical experience.

Nice to have

• Experience with warehouse automation, robotics, industrial controls, or large-scale physical production environments.
• Experience with Kubernetes, VMware, Linux, Grafana, Prometheus, Zabbix, GitLab, and AI-assisted troubleshooting.
• Experience with Power BI, Tableau, reporting automation, or dashboard development.
• Deep knowledge of ITSM/ITIL practices, including Incident Management, Problem Management, RCA, and Continuous Service Improvement.

Culture & Benefits

• Full-time employment with medical, dental, vision, and disability benefits.
• 401(k), paid time off, and other benefits are included in the compensation package.
• Collaborative workplace focused on innovation, inclusion, and diverse perspectives.