4 часа назад
Account Manager - US (Cloud Infrastructure)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager - US (Cloud Infrastructure): Managing post-sale customer relationships and a dedicated book of business for an autonomous cloud and AI infrastructure platform with an accent on customer satisfaction, product demos, renewals, and expansion. Focus on identifying upsell and cross-sell opportunities, resolving technical and business issues, and coordinating customer feedback with sales and engineering teams.
Location: United States — Remote
Company
develops autonomous cloud and AI infrastructure resource management software that helps DevOps and platform engineers optimize production environments and reduce cloud costs.
What you will do
- Build and maintain long-term relationships with post-sale customers.
- Serve as the primary point of contact for customer needs, concerns, and issue resolution.
- Manage a dedicated book of business and monitor business and technical account performance.
- Identify upselling and cross-selling opportunities and deliver product demos to additional stakeholders.
- Achieve expansion and renewal targets in collaboration with the sales team.
- Document customer requirements, feedback, account status, and scope changes while escalating complex issues to internal teams.
Requirements
- At least 3 years of experience as an Account Manager or Customer Success Manager in a technology-focused B2B company.
- Strong interpersonal, communication, organizational, multitasking, and problem-solving skills.
- Ability to work independently, proactively, and collaboratively.
- Proficiency with CRM and business tools including Salesforce, Grafana, Jira, and Confluence.
- Ability to work remotely from the United States.
Nice to have
- Experience with cloud technologies.
- Familiarity with Kubernetes, containers, AWS, GCP, or Azure.
Culture & Benefits
- Collaboration with the founding team, sales organization, and engineers.
- Opportunity to influence the development of customer infrastructure and new sales channels.
- Work with enterprise customers across critical production environments.
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