Customer Activation Manager (Fintech)

Location: Hybrid in Toronto or the Greater Toronto Area, with office attendance on Tuesdays, Wednesdays, and Thursdays; Quebec-based employees work primarily from home with occasional travel to Toronto.

Compensation: CA$100K–CA$140K OTE, plus equity and commission.

Company

hirify.global is a Canadian fintech company providing an intelligent financial operating system with corporate cards, expense management, bill payments, high-yield accounts, and financial operations software for Canadian businesses.

What you will do

• Own a portfolio of customer activations from sales handoff through go-live.
• Lead the 120-day activation window, including onboarding readiness, spend migration, implementation, and product adoption.
• Drive 80%+ onboarded spend penetration, early ROI, and measurable customer value.
• Manage multiple activations in parallel and coordinate milestones across Sales, Product, and Risk.
• Identify and remove blockers while maintaining customer momentum and confidence.
• Improve activation playbooks, automation, and processes for scalable delivery.

Requirements

• Fluency in both French and English, written and spoken, is required.
• 3–5 years of experience in implementation, onboarding, customer success, or solutions within SaaS or fintech.
• Experience driving commercial or consumption-based activation metrics.
• Technical aptitude with integrations, payment workflows, and APIs.
• Ability to connect product adoption with measurable business outcomes.
• Strong communication and project management skills, with the ability to operate in a fast-changing environment.

Nice to have

• Experience with consumption-based business models, finance, payments, or revenue-driven customer success.
• Experience in financial operations or accounting.

Culture & Benefits

• High-autonomy, high-growth environment at a fast-growing Canadian fintech company.
• Competitive compensation, equity options, and benefits.
• Collaborative, feedback-driven culture with decentralized decision-making.
• Catered team lunches on Tuesdays, Wednesdays, and Thursdays.
• Dog-friendly Toronto office.
• Accessible hiring process and workplace accommodations are available.