Analyst/Senior Analyst, Account Services (Fintech)

Location: On-site in Vancouver, BC

Total compensation: CA$85K–CA$125K annually, plus potential equity.

Company

hirify.global operates an institutional-grade platform that connects buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies.

What you will do

• Maintain operational processes for efficient, compliant, and timely user onboarding.
• Support customers by email with product guidance and technical assistance.
• Identify friction in onboarding workflows and advocate for process improvements.
• Refine internal processes, write documentation, and maintain the customer knowledge base.
• Share actionable customer feedback with Product and Sales & Trading.
• Help implement onboarding through lifecycle emails, educational content, and videos.

Requirements

• 2–3 years of experience in a customer-facing or operational role, ideally in SaaS or financial technology.
• Strong technical aptitude and ability to learn new tools, systems, and workflows quickly.
• Proactive, solution-oriented, detail-oriented, and customer-focused approach.
• Excellent communication and collaboration skills.

Nice to have

• Experience writing and maintaining customer knowledge-base content or lifecycle communications such as email campaigns.

Culture & Benefits

• Employee stock option plan and opportunities for growth into leadership and management roles.
• 100% employer-paid health and dental premiums plus a Health/Personal Spending Account for Canadian employees.
• Dedicated desk at the Vancouver headquarters, onsite gym, rooftop amenity, and a CA$20-per-day commuter benefit.
• Social events, catered lunches, team workouts, and annual and semi-annual team gatherings.
• Sponsorship, immigration, and relocation support may be available for exceptional candidates.