Analyst/Senior Analyst, Customer Operations (Fintech)

Location: On-site in Vancouver, BC, Canada

Salary: CA$85K–CA$125K per year, plus equity options

Company

hirify.global operates an institutional-grade platform that connects buyers, sellers, and issuers to facilitate secondary transactions in venture-backed and pre-IPO companies.

What you will do

• Maintain operational processes supporting efficient, compliant, and timely customer onboarding.
• Provide customers with product guidance and technical support via email.
• Identify friction in onboarding workflows and advocate for process improvements that increase operational efficiency.
• Refine internal processes, create documentation, and maintain the customer knowledge base for self-service support.
• Share actionable customer feedback with Product and Sales & Trading to support platform enhancements.
• Help implement onboarding communications through lifecycle emails, educational content, and videos.

Requirements

• 2–3 years of experience in a customer-facing or operational role, ideally in a SaaS or financial technology environment.
• Strong technical aptitude and the ability to learn new tools, systems, and workflows quickly.
• Proactive, solution-oriented, detail-oriented, and comfortable taking ownership with urgency.
• Excellent communication and collaboration skills.
• Customer-first approach with the ability to understand user needs and provide effective solutions.

Nice to have

• Experience writing and maintaining customer knowledge-base content or lifecycle communications such as email campaigns.

Culture & Benefits

• Employee stock option plan.
• 100% employer-paid health and dental premiums plus a Health/Personal Spending Account for Canadian employees.
• Vancouver HQ benefits include a dedicated desk, snacks and drinks, an on-site gym, rooftop amenities, and a $20-per-day commuter benefit.
• Regular catered lunches, social events, team workouts, parties, retreats, and team-building activities.
• Growth opportunities into team leadership and management roles within an entrepreneurial, dynamic team.
• Sponsorship, immigration, and relocation support are available for exceptional candidates.