Analyst/Senior Analyst, Customer Operations (Fintech)

Location: On-site in Vancouver, BC, Canada

Salary: CA$85,000–CA$125,000 annually, plus potential bonus, equity, and options

Company

hirify.global operates an institutional-grade platform that connects buyers, sellers, and issuers to facilitate secondary transactions in venture-backed and pre-IPO companies.

What you will do

• Maintain efficient, compliant, and timely operational processes for user onboarding.
• Support customers by email with product guidance and technical assistance.
• Identify friction in onboarding workflows and advocate for process improvements.
• Write and maintain internal documentation and a knowledge base supporting self-serve experiences.
• Share actionable customer feedback with Product and Sales & Trading.
• Support onboarding through lifecycle emails, educational content, and videos.

Requirements

• 2–3 years of experience in a customer-facing or operational role, preferably in SaaS or financial technology.
• Strong technical aptitude and the ability to learn new tools, systems, and workflows quickly.
• Proactive, solution-oriented, detail-focused, and customer-first approach.
• Excellent communication and collaboration skills.
• Ability to obtain SIE and S7 licenses shortly after joining.
• Ability to work on-site in Vancouver, BC.

Nice to have

• Experience writing and maintaining customer knowledge-base content or lifecycle communications such as email campaigns.

Culture & Benefits

• Employee stock option plan and opportunities for growth into leadership and management roles.
• 100% employer-paid health and dental premiums plus a Health/Personal Spending Account for Canadian employees.
• Dedicated desk, onsite gym, rooftop amenity, snacks, and drinks at the Vancouver headquarters.
• $20-per-day commuter benefit for Vancouver-based employees working at the downtown headquarters.
• Social events, catered lunches, team workouts, retreats, and team-building activities.
• Sponsorship, immigration, and relocation support may be available for exceptional candidates.

Hiring process

• Applications may be supported by automated tools, including AI, during screening and interview evaluation; human decision-makers retain responsibility for employment decisions.