Manager, Customer Operations (Sales Performance Management)

Location: Toronto, Canada

Salary: $115K–$140K CAD annually

Company

hirify.global is a Series B startup developing a sales compensation platform that helps market-leading companies design, manage, and optimize commissions and sales performance programs.

What you will do

• Manage day-to-day relationships with senior stakeholders across a portfolio of customers.
• Architect new customer implementations by translating data inputs and business logic into platform rules, commission engine architecture, and outputs.
• Independently complete platform updates, enhancements, and customer change requests.
• Collaborate with Product and Engineering to communicate customer feedback and implement new platform features and automation.
• Manage customer expectations, deliverables, and project timelines.
• Identify improvements in sales performance management processes and strategy, including crediting, payroll processes, incentive plan design, and quota setting.

Requirements

• Education or professional background in engineering, commerce, mathematics, and/or statistics.
• 4+ years of relevant work experience.
• Experience working with large datasets and understanding database logic, workflows, data architecture, and process flows.
• Strong Excel skills for data profiling, segmentation, and aggregation.
• Analytical problem-solving, organizational, and project management skills.
• Ability to take ownership and work effectively in a fast-paced, evolving environment.

Nice to have

• Experience with SQL and/or Python.
• Experience with sales incentive compensation.
• Familiarity with analytical and presentation tools such as Excel and PowerPoint.

Culture & Benefits

• Employee stock ownership plan in addition to base salary.
• Medical, dental, vision, disability, and life insurance coverage.
• Paid parental leave.
• $750 annual training stipend for learning and development.
• Career growth opportunities as an individual contributor or people leader.
• Collaborative, precise, customer-focused, and continuously improving work culture.