Customer Success Manager (SaaS)

Location: Remote - NOAM (North America)

Salary: $85,000 - $105,000

Company

hirify.global is a fast-paced SaaS organization focused on creating incredible customer experiences through high-quality products and a people-first culture.

What you will do

• Serve as the primary strategic partner and point of contact for a portfolio of complex, high-value customers.
• Define customer objectives and execute iterative Mutual Action Plans with specific success criteria and milestones.
• Own operational governance, facilitating client meetings to review progress, performance metrics, and manage escalations.
• Coordinate cross-functional collaboration with Product, Technical Support, and Account Management to align customer needs.
• Conduct Operational Business Reviews (OBRs) and contribute to Executive Business Reviews (EBRs) using performance insights.
• Proactively identify risks and drive resolution for support escalations and enhancement requests.

Requirements

• 5–10+ years of experience in Customer Success, Consulting, Professional Services, or Support roles with enterprise clients.
• Strong technical acumen and proficiency across multi-product SaaS environments.
• Proven experience managing complex global client relationships across different business units and time zones.
• Expertise in strategic consulting, project management, and high-level communication.
• High emotional intelligence and executive presence for managing difficult conversations.
• Must be based in the NOAM region.

Culture & Benefits

• Benefits eligibility from day one, including Medical, Dental, Vision, and 401(k) with match.
• Unlimited Planned Paid Time Off.
• Global Mental Health Support and on-demand Learning & Development.
• Quarterly paid volunteer days.
• Structured company-wide mentor program and lucrative employee referral program.