Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of high-value enterprise accounts to ensure health, satisfaction, and retention with an accent on product adoption and operational governance. Focus on designing iterative Mutual Action Plans, resolving complex technical escalations, and delivering strategic business reviews to drive measurable outcomes.

Location: Remote - NOAM (North America)

Salary: $85,000 - $105,000

Company

hirify.global is a fast-paced SaaS organization focused on creating incredible customer experiences through high-quality products and a people-first culture.

What you will do

• Serve as the primary strategic partner and point of contact for a portfolio of complex, high-value customers.
• Define customer objectives and execute iterative Mutual Action Plans with specific success criteria and milestones.
• Own operational governance, facilitating client meetings to review progress, performance metrics, and manage escalations.
• Coordinate cross-functional collaboration with Product, Technical Support, and Account Management to align customer needs.
• Conduct Operational Business Reviews (OBRs) and contribute to Executive Business Reviews (EBRs) using performance insights.
• Proactively identify risks and drive resolution for support escalations and enhancement requests.

Requirements

• 5–10+ years of experience in Customer Success, Consulting, Professional Services, or Support roles with enterprise clients.
• Strong technical acumen and proficiency across multi-product SaaS environments.
• Proven experience managing complex global client relationships across different business units and time zones.
• Expertise in strategic consulting, project management, and high-level communication.
• High emotional intelligence and executive presence for managing difficult conversations.
• Must be based in the NOAM region.

Culture & Benefits

• Benefits eligibility from day one, including Medical, Dental, Vision, and 401(k) with match.
• Unlimited Planned Paid Time Off.
• Global Mental Health Support and on-demand Learning & Development.
• Quarterly paid volunteer days.
• Structured company-wide mentor program and lucrative employee referral program.