Client Support Analyst (SaaS Treasury)

Location: Toronto, Canada; hybrid with in-office collaboration 10+ days per month as decided by managers and teams

Annual base salary: $88,000–$105,000 CAD for positions based in Toronto, excluding equity, bonuses, and other additional compensation.

Company

hirify.global provides crypto solutions for financial institutions, businesses, governments, and developers, while hirify.global Treasury delivers SaaS treasury and financial risk management solutions.

What you will do

• Act as the Tier 1 support contact for clients using treasury management software.
• Troubleshoot payment formats, extracts, inbound and outbound connectivity, and Alliance Lite 2 issues.
• Manage RSA and Symantec credentials and prioritize requests to meet SLAs.
• Collaborate with Customer Success, Account Managers, and Solutions teams during onboarding and transition to Client Support.
• Escalate complex issues to Development with clear documentation and actionable insights.
• Identify recurring client issues and recommend product and process improvements.

Requirements

• Experience in B2B technical support, ideally in a SaaS environment.
• Working knowledge of APIs, bank connectivity, and payment formats.
• Strong analytical, problem-solving, organizational, and communication skills.
• Familiarity with treasury, banking, or accounting concepts is advantageous.
• Ability to work effectively in ambiguity, manage competing priorities, and provide clear, solutions-oriented client support.
• Ability to work in the Toronto hybrid arrangement with regular in-office collaboration.

Culture & Benefits

• Fast-paced startup environment with experienced industry leaders and opportunities to work with current technologies.
• Professional development budget and learning opportunities.
• Flexible manager- and team-led scheduling for in-office collaboration.
• Healthcare, retirement, family-forming and family-support benefits, plus equity and bonuses.
• Vacation, R&R days, parental leave, wellness reimbursement, mobile phone stipend, and employee giving match.
• Team offsites, bonding activities, catered lunches, stocked kitchens, and wellness programming.