Account Success

Location: Hybrid onsite in New York, NY, with four days per week in the NYC headquarters

Compensation: Total OTE of $100,000–$180,000 per year, plus equity and bonus opportunities

Company

hirify.global is a Series B SaaS company building an AI-driven event marketing intelligence platform that helps companies measure, optimize, and improve the performance of event strategies.

What you will do

• Build and maintain relationships with key customer stakeholders, aligning on outcomes, milestones, responsibilities, and timelines.
• Guide customers through onboarding, training, adoption, and ongoing success.
• Own client lifecycle activities, including renewals and upsells.
• Develop strategic account plans and business cases to support long-term customer growth.
• Organize webinars, events, and case studies to encourage customer knowledge sharing and community building.
• Collect and analyze customer and internal feedback to refine strategies, improve solutions, and increase satisfaction.

Requirements

• 5+ years of experience in Customer Success, specifically at B2B growth-stage startups.
• Experience owning the full client lifecycle, including renewals and upsells.
• Strong stakeholder relationship-building and customer communication skills.
• Ability to take ownership, pursue high standards, and contribute effectively to a fast-paced team.
• Ability to learn quickly and adapt to evolving processes and customer needs.
• Willingness to work four days per week onsite at the NYC headquarters.

Culture & Benefits

• Competitive base salary and bonus.
• Equity opportunities.
• Medical, dental, and vision healthcare coverage.
• Unlimited paid time off.
• Company-wide shutdowns during the July 4th week and the Christmas–New Year week.
• Equal opportunity workplace with openness to non-traditional backgrounds.