Account Success (SaaS)

Location: Hybrid onsite in New York, NY, with 4 days per week at the NYC headquarters

Compensation: Total OTE of $100K–$180K, plus equity and bonus

Company

hirify.global is a Series B SaaS company building an AI-driven event marketing intelligence platform that helps companies discover, evaluate, and optimize event strategies.

What you will do

• Build and maintain relationships with key customer stakeholders and create collaborative action plans.
• Guide customers through onboarding, training, product adoption, and ongoing success.
• Own the client lifecycle, including renewals and upsells.
• Identify customer needs and develop tailored solutions, strategic account plans, and business cases.
• Organize webinars, events, and case studies to support customer knowledge sharing and community building.
• Analyze customer and internal feedback to refine strategies and improve satisfaction.

Requirements

• 5+ years of experience in Customer Success, specifically at B2B growth-stage startups.
• Experience owning the full client lifecycle, including renewals and upsells.
• Strong ownership, high standards, collaboration, and communication skills.
• Ability to learn quickly and operate effectively in a fast-paced environment.
• Ability to work onsite at the NYC headquarters 4 days per week.

Culture & Benefits

• Competitive base salary and bonus.
• Healthcare coverage including medical, dental, and vision.
• Unlimited paid time off.
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year’s week.
• Equal opportunity workplace open to candidates from non-traditional backgrounds.