Global Service Specialist (Pathology Instruments)

Location: Denmark-Glostrup; remote work is available, with a preferred location near an hirify.global site in EMEA or the US. The role involves occasional travel and collaboration across regions and time zones.

Company

hirify.global provides instruments, services, consumables, applications, and expertise for life science, diagnostic, and applied laboratories, supporting cancer diagnostics and laboratory outcomes worldwide.

What you will do

• Provide global technical escalation support to Field Service Engineers, remote support specialists, and external service providers through phone, email, online collaboration, and occasional travel.
• Plan and deliver onsite and online instrument training, including service training videos.
• Develop and improve service manuals, checklists, training materials, service bulletins, and service notes.
• Define and manage spare parts, including part creation, obsolescence management, and recommended trunk stock.
• Monitor product and service issues and drive resolution with R&D, RA/QA, Supply Chain, Marketing, suppliers, and service partners.
• Represent Service in R&D and project meetings to ensure serviceability is considered in future instruments and solutions.

Requirements

• 8+ years of service experience, preferably with diagnostic, pathology, laboratory, or complex technical instrumentation.
• Fluent English, both written and verbal.
• Experience conducting technical training courses and creating clear service documentation and training materials.
• Strong communication, collaboration, stakeholder management, analytical, and technical judgment skills.
• Ability to work independently, take ownership, and drive tasks, projects, and continuous improvements.
• Bachelor’s degree in engineering or equivalent practical experience.

Culture & Benefits

• International and highly collaborative work across hirify.global Diagnostic Service and multiple business functions.
• Option to work remotely.
• Full-time daytime schedule with no defined end date.
• Approximately 10% travel required.
• Work focused on improving cancer diagnostics and laboratory service quality.