Global Customer Service Engineer

Location: Ness Ziona, Center District, Israel; approximately 50% worldwide travel, including extended 2–3 month missions.

Company

hirify.global develops and supports digital printing press technologies and related customer service operations.

What you will do

• Lead onsite and remote installations, upgrades, and production support for digital printing presses.
• Diagnose and resolve complex multidisciplinary hardware and software issues.
• Support new product introduction activities at customer sites, including implementation and ramp-up.
• Guide customers on best practices to optimize production and equipment performance.
• Perform root-cause analysis, identify trends, and implement corrective actions.
• Collaborate with R&D, Engineering, Product Lifecycle, and Service teams while documenting and sharing field knowledge.

Requirements

• B.Sc. in Mechanical or Mechatronics Engineering, or an equivalent qualification.
• Strong troubleshooting, problem-solving, and analytical skills for complex hardware and software systems.
• Ability to read technical drawings and documentation.
• Customer-oriented approach and strong interpersonal communication skills.
• Fluent English, written and spoken, is required.
• Availability for approximately 50% worldwide travel and extended 2–3 month missions is required.

Nice to have

• Experience in technical support, field service, or engineering roles.
• Experience with advanced tools, data-driven systems, or AI-based solutions.
• Additional language skills.

Culture & Benefits

• Combination of hands-on field expertise and remote technical support.
• On-call shift arrangement in Israel.
• Opportunities to contribute field insights to global service excellence and product quality.
• Equal employment opportunity for employees and applicants.