Field Technical Operations Specialist (MedTech)

Location: Hybrid role based on the US East Coast, with approximately 35–50% travel and occasional international travel. Listed locations include Boston, MA; New York, NY; and Providence, RI.

Company

hirify.global is a US- and Europe-based MedTech company developing AI software products for interventional cardiac electrophysiology.

What you will do

• Install, configure, validate, deploy, maintain, and service electrophysiology systems at customer sites.
• Provide remote and onsite technical support for hardware, software, connectivity, and system performance issues.
• Lead troubleshooting, customer escalations, corrective actions, repairs, equipment servicing, and complex issue investigations with R&D.
• Coordinate equipment distribution, domestic and international shipments, returns, replacements, inventory levels, audits, and ERP-based asset tracking.
• Complete installation, maintenance, RMA, service, inventory, and customer documentation while maintaining audit-ready records.
• Collaborate with physicians, EP lab staff, hospitals, Sales, Operations, Quality, Regulatory, Product, Engineering, and R&D teams to support deployments and continuous improvement.

Requirements

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Healthcare Technology, Life Sciences, a related technical field, or equivalent experience.
• 3+ years of technical support, field service, and customer-facing experience with cardiac medical device technologies in hospital environments; electrophysiology experience is preferred.
• Experience diagnosing and resolving complex electromechanical, software-controlled, and PC-based system issues.
• Experience working with physicians, EP lab staff, nurses, and other healthcare professionals.
• Strong knowledge of Quality Management Systems, including ISO 13485, FDA Quality System Regulation, QMSR, and applicable medical device requirements.
• Strong troubleshooting, communication, organizational, customer relationship, inventory, logistics, and independent field-service skills.

Nice to have

• Experience coordinating customer deployments, equipment logistics, or inventory management.
• Experience with ERP systems and asset traceability.

Culture & Benefits

• Innovation-, empowerment-, and collaboration-focused culture.
• International and multicultural working environment.
• Professional development and career growth opportunities.
• Medical, dental, vision, and life insurance.
• 401(k) with employer match and paid time off.

Hiring process

• 30-minute phone interview with the People Team.
• Interviews with clinical and regulatory, sales, and US business operations leaders.
• Final interview with the Chief Technical Officer.