Staff Product Manager (Salesforce)

Location: United States — Remote

Company

hirify.global provides telehealth support solutions that help companies deliver virtual care across all 50 states and multiple medical specialties.

What you will do

• Own and publish a prioritized roadmap for the enterprise application portfolio, including discovery, requirements, prioritization, and outcome measurement.
• Lead the Salesforce implementation, including scope, phasing, vendor management, data migration, UAT, cutover, and post-launch support.
• Drive the Amazon Connect roadmap covering routing, IVR, self-service, integrations, agent workspace, and quality analytics.
• Redesign Jira and JSM intake, workflows, automation, request routing, and SLA reporting.
• Own integration architecture with Engineering, including APIs, middleware or iPaaS, data contracts, error handling, monitoring, and release rollback plans.
• Establish platform governance, change management, access controls, vendor management, and AI pilot evaluation across business applications.

Requirements

• 8+ years in IT, enterprise product management, business systems, or technical program management, including 3+ years at a senior or staff level owning enterprise platforms end to end.
• Hands-on contact center platform ownership; Amazon Connect is strongly preferred, with deep Genesys, Five9, NICE, or Talkdesk experience considered transferable.
• Accountable ownership of at least one full CRM or service-platform implementation or migration.
• Advanced Jira, JSM, and Confluence experience, including project design, workflows, automation, request intake, and SLA modeling.
• Experience across core business applications such as ERP, HRIS, ITSM, IAM/SSO, CRM, and their integrations, plus API documentation, SQL or reporting queries, SAML/SSO/SCIM, and engineering design collaboration.
• Working experience with SOC 2, HIPAA, HITRUST, or a comparable regulated-environment framework, including designing around PHI boundaries.

Nice to have

• Healthcare, telehealth, digital health, EHR/EMR, RCM, clinician licensing, credentialing, or multi-state clinical operations experience.
• AWS services beyond Amazon Connect, including Lambda, Lex, Kinesis, Contact Lens, or Amazon Q.
• Salesforce certifications, Service Cloud or Health Cloud experience, and iPaaS experience with platforms such as Workato, Boomi, MuleSoft, Make, or Zapier.
• Experience rationalizing application portfolios after rapid growth or acquisition, or mentoring and managing analysts and platform administrators.

Culture & Benefits

• Relatively flat organizational structure with autonomy to make decisions and drive improvements.
• Values centered on autonomy, competence, and belonging.
• Opportunity to grow into leading a small team of product managers and business systems analysts.