Customer Success Manager (SaaS)

Location: London, United Kingdom

Company

hirify.global is a global business payments and cash management company with more than 35 years of experience and over $16 trillion in annual payments volume.

What you will do

• Manage a portfolio of customers and build long-term relationships based on their business needs.
• Protect revenue, maximize renewal opportunities, and drive customer retention and growth.
• Act as a strategic advisor by identifying upselling and cross-selling opportunities for additional products and services.
• Monitor customer adoption, health scores, engagement metrics, churn, and satisfaction.
• Serve as the main customer contact, lead monthly reviews, and resolve inquiries and challenges.
• Coordinate with Sales, Support, Product, and other teams to improve customer outcomes.

Requirements

• 3–5+ years of SaaS Customer Success or Account Management experience.
• Commercial mindset and understanding of opportunities to expand customer value.
• Process-oriented approach with a focus on customer goals and KPIs.
• Experience using data to drive growth and retention campaigns.
• Outstanding verbal and written communication skills, including presentations to diverse internal and external audiences.
• Ability to work cross-functionally and proactively address customer risks.

Culture & Benefits

• Inclusive and open working environment.
• Equal opportunity employer committed to supporting talent at all career stages.
• Additional needs are considered and supported throughout the hiring process.