Strategic Account Manager (Cybersecurity)

Company

hirify.global provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.

What you will do

• Manage a portfolio of high-value, complex strategic accounts as the primary customer contact and trusted advisor.
• Develop strategic account plans, identify expansion opportunities, and drive upsell and cross-sell initiatives.
• Manage renewals, retention, customer satisfaction, onboarding, adoption, and escalation resolution.
• Lead executive business reviews and provide performance reporting, roadmap alignment, and risk mitigation plans.
• Represent customer needs internally and collaborate with Sales, Product, Support, Customer Success, Sales Engineering, and Technical Account Management.
• Monitor IT management, cybersecurity, and competitive market trends to support long-term customer strategies.

Requirements

• 5+ years of experience in account management, customer success, or consultative sales, preferably in SaaS, MSP, or IT services.
• Track record of managing multimillion-dollar portfolios and achieving growth and retention targets.
• Strong commercial acumen and negotiation skills, including experience engaging senior executives and IT decision-makers.
• Excellent written and verbal communication, presentation, and storytelling skills.
• Experience building and executing strategic account plans.

Nice to have

• Experience with IT management software, cybersecurity solutions, or managed service provider ecosystems.
• Familiarity with CRM tools such as Salesforce and data analytics platforms.
• Bachelor’s degree in Business, Technology, or a related field.
• MBA.

Culture & Benefits

• Work in a high-growth, high-performance organization focused on innovation, accountability, and results.
• Collaborate with global teams serving customers in more than 20 countries.
• Equal employment opportunity is provided to employees and applicants regardless of protected characteristics.