Technical Services Engineer III

Location: Columbus, United States

Salary: $80,000–$100,000 per year, plus a 5% variable annual bonus and potential RSU grant.

Company

hirify.global provides a commerce partnership marketing SaaS platform covering affiliate, influencer, and customer referral partnerships.

What you will do

• Design, implement, manage, troubleshoot, optimize, and maintain technical client integrations across the SaaS platform.
• Support clients throughout onboarding, launch, and post-launch optimization.
• Investigate technical issues end to end, perform root-cause analysis, drive resolutions, and communicate progress clearly.
• Manage and prioritize technical requests through ticketing systems in a fast-paced environment.
• Identify recurring issues, risks, and trends and communicate insights to management and cross-functional stakeholders.
• Create technical documentation, integration guides, training materials, help content, and internal troubleshooting tools or reports.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a technology-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of designing, implementing, and supporting client solutions on SaaS platforms.
• Experience with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related web technologies.
• Ability to analyze logs and data, troubleshoot complex issues, and write SQL queries when applicable.
• Excellent verbal and written English communication skills, including the ability to explain technical concepts to technical and non-technical audiences.

Nice to have

• Familiarity with affiliate marketing or the broader digital marketing ecosystem.
• Equivalent practical experience in place of a degree.

Culture & Benefits

• Medical, dental, and vision insurance.
• Flexible PTO and programs supporting work-life balance.
• Flexible spending accounts, 401(k), and RSUs with a three-year vesting schedule pending Board approval.
• Mental health and wellness support, including covered therapy or coaching sessions and gym reimbursement.
• Paid parental leave, including 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
• Coursera access, professional development courses, technology stipend, and monthly internet allowance.