Customer Quality Manager (Semiconductor)

Location: Tokyo, Japan

Company

hirify.global develops integrated power semiconductors and power delivery systems, with a focus on technical innovation and sustainability.

What you will do

• Manage quality requirements, inquiries, and issues for key Japan customer accounts across pre-sales and post-sales support.
• Review failure analysis results and co-develop 8D reports for customer-facing issue resolution.
• Lead root-cause investigations, corrective actions, and continuous improvement initiatives with engineering, manufacturing, business, FA, and reliability teams.
• Support new product introductions, process improvements, customer audits, and special quality projects across Asia.
• Ensure adherence to quality management systems and regulatory standards, including ISO, VDA 6.3, and IATF-16949.

Requirements

• BSEE or a related degree required; MSEE preferred.
• 10–15 years of experience in semiconductor IC engineering and quality functions, including customer-facing work.
• Experience in at least three areas including customer quality engineering, quality management systems, PCN administration, automotive quality, reliability engineering, failure analysis, product engineering, or production quality control.
• Strong understanding of semiconductor manufacturing, IC testing, ATE test correlation, silicon and package failure mechanisms, reliability processes, and FA tools.
• Hands-on experience with quality methodologies, statistics, and structured problem-solving techniques.
• Strong communication, influence, negotiation, and issue-resolution skills, with the ability to handle sensitive and proprietary information.

Culture & Benefits

• Full-time role with customer-facing responsibility in a mature but dynamic semiconductor company.
• Collaboration across engineering, manufacturing, business, failure analysis, and reliability functions.
• Travel required as needed, up to 30%.
• Equal opportunity workplace committed to diversity and inclusion.