Multilingual Customer Success Manager (Cybersecurity)

Location: Remote in the United States; hybrid schedule available for candidates in the Chicago, IL metro area.

Company

hirify.global develops zero-trust cybersecurity software for password, passkey, secrets, privileged access, secure remote access, and encrypted messaging management.

What you will do

• Manage an assigned portfolio of B2B customers and drive adoption, engagement, retention, and revenue growth.
• Lead contract renewals, cross-sells, upsells, and licensing negotiations within named accounts.
• Build relationships with senior management, IT, cybersecurity, and C-level stakeholders.
• Establish business and technical goals through technical reviews and Quarterly Business Reviews.
• Troubleshoot customer issues, coordinate with internal teams, and advise customers on password security best practices.
• Analyze portfolio data to prioritize opportunities and risks, meet quotas, and support customer advocacy through references, referrals, and case studies.

Requirements

• At least 1 year of experience in account management, SaaS customer success, or sales.
• Fluency in Portuguese and Spanish; bilingual candidates with fluency in either Portuguese or Spanish may be considered.
• Technical knowledge of software integrations such as SSO and directory services, implementation, onboarding, and support.
• Experience selling to enterprise organizations and working with C-level, IT, and cybersecurity executives.
• Working knowledge of Salesforce.com and strong written, verbal, communication, prioritization, and problem-solving skills.
• Undergraduate degree preferred.

Nice to have

• English proficiency in addition to Portuguese and Spanish.
• Experience working in the IAM industry.

Culture & Benefits

• Supportive and independent workplace with opportunities to grow alongside the organization.
• Medical, dental, and vision insurance, including domestic partnerships.
• Employer-paid life insurance and voluntary short- and long-term disability insurance.
• 401(k) Roth and Traditional options.
• Generous paid time off, including paid bereavement and jury duty leave.
• Above-market annual bonuses.