Customer Success Manager (Cybersecurity)

Location: United States; remote

Company

hirify.global provides a cybersecurity SaaS platform combining AI analytics, digital risk and privacy protection, threat intelligence, and breach, incident, and takedown response capabilities.

What you will do

• Manage post-sales relationships with customers across diverse industries and company sizes.
• Configure and optimize customer experiences on the hirify.global platform and its broader operating environment.
• Design solutions for customer requirements using platform capabilities and API-based integrations.
• Deliver web-based training, enablement programs, and education to drive adoption and customer value.
• Act as a technical customer advocate, coordinating configuration requests, issue resolution, and product feedback with internal teams.
• Document best practices and provide consultations aligned with customer business and technical goals.

Requirements

• 3+ years of experience in a related customer success, technical support, professional services, configuration, or training function.
• Experience configuring and maintaining SaaS platforms for multiple customers simultaneously.
• Experience managing post-sales customer engagements through completion with high customer satisfaction.
• Strong analytical, problem-solving, communication, presentation, organizational, and customer service skills.
• Ability to think strategically, execute tactically, and work collaboratively in a fast-paced environment.
• Willingness to travel as required by customer and business needs.

Nice to have

• Fluency in written and spoken English and Arabic.
• Knowledge of data analytics, dashboards, and reporting.
• Experience with JIRA, SQL, Salesforce, Google Apps, or Zendesk.
• Bachelor’s or graduate degree in Computer Science, Information Systems, Cybersecurity, or a related field.
• CISSP, CISA, or Security+ certification.

Culture & Benefits

• Competitive compensation.
• Community-driven culture with employee events.
• Respectful and supportive work environment where employees are encouraged to contribute to the organizational culture.