Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing, nurturing, and retaining Latin American accounts for Identity Security solutions with an accent on driving value realization, cross-selling, and building relationships with C-level stakeholders. Focus on forecasting revenue, resolving complex client issues, and acting as the voice of the customer to internal product teams.

Location: Must be based in Chile or Brazil

Company

hirify.global is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies.

What you will do

• Manage and forecast your book of business, focusing on usage revenue, renewals, and identifying up/cross-selling opportunities.
• Collaborate with Sales, Solutions Engineering, and Product teams to ensure excellent service delivery.
• Build and maintain strong relationships with C-level clients to understand their priorities and help them realize value.
• Act as the internal voice of the customer, feeding product priorities, issues, and enhancements to the Product team.
• Solve client challenges through proactive partnership and expert solution presentation.
• Share best practices to improve team performance and scale service operations.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management.
• Experience managing a book of business valued at $3M+ USD.
• Strong commercial acumen and understanding of SaaS markets and IT deployment challenges.
• Excellent stakeholder management skills and the ability to present complex information clearly.
• Must be fluent in English and Spanish; Portuguese is a plus.
• Strong data analytical skills and experience in issue resolution and negotiation.

Culture & Benefits

• Flexible work environment offering remote, hybrid, or on-site options.
• Focus on professional career growth with learning-forward initiatives.
• Diverse, inclusive, and respectful global community.
• Opportunity to work in the high-impact field of identity security.
• Supportive, knowledgeable, and collaborative team culture.