Associate Customer Value Manager (Cybersecurity)

Location: Hybrid role based in Lexington, Massachusetts, United States

Salary: $68,000–$102,000 base salary per year, plus benefits; incentive plan eligibility may apply.

Company

hirify.global provides cybersecurity products designed to protect organizations from cybercriminal activity and evolving threats.

What you will do

• Drive adoption and effective utilization of hirify.global products across an SMB and mid-market customer portfolio.
• Monitor usage, adoption, customer health, under-utilization, at-risk behavior, and churn indicators.
• Lead structured value reviews, demonstrate achieved outcomes, and agree on next steps with customers.
• Build customer relationships, understand security environments and objectives, and represent customer needs internally.
• Deliver onboarding guidance, best-practice sessions, webinars, and scalable one-to-many programs.
• Guide configuration and feature enablement, troubleshoot within scope, coordinate specialists, and surface expansion or advocacy opportunities.

Requirements

• Experience in a customer-facing role such as customer success, customer value, technical support, account management, or professional services.
• Technical aptitude and familiarity with security or SaaS technology, or the ability and willingness to learn quickly.
• Ability to interpret usage and health metrics and turn data into recommendations and evidence-based value conversations.
• Excellent written and verbal communication skills, strong organization, and effective prioritization across a high-volume portfolio.
• Customer-centric, proactive, adaptable, collaborative, and able to influence stakeholders without direct authority.
• Working knowledge of Microsoft Office and common business tools.

Nice to have

• Exposure to email security, cybersecurity, or SaaS concepts through study, certification, or previous work.
• Familiarity with Salesforce and a Customer Success platform such as Gainsight.
• Progress toward or willingness to pursue a relevant certification such as CompTIA Security+.

Culture & Benefits

• Hybrid working environment with flexible working options.
• Health, dental, vision, life, disability, and supplemental insurance.
• 401(k) match, financial services, lifestyle spending account, and health spending accounts.
• Annual leave, sick leave, parental leave, floating holidays, and compassionate leave.
• Fitness reimbursement, on-site gym, on-site meals and refreshments, and virtual therapy services.
• Inclusive workplace with volunteer days, gift matching, employee referral bonuses, and employee assistance programs.