Field Service Engineer (Robotics)

Location: Redwood City, California; on-site with up to 50% travel to customer sites

Annual base salary: $80,000–$110,000 USD

Company

hirify.global builds intelligent robots and Physical AI systems for complex industrial logistics workflows such as trailer loading, unloading, and airport baggage handling.

What you will do

• Perform hands-on repairs, preventive maintenance, component replacements, retrofits, and upgrades on production robotic systems.
• Diagnose mechanical assemblies, pneumatics, sensors, electrical control circuits, and other physical hardware using electrical test equipment.
• Use Linux/UNIX command-line tools, networking diagnostics, system logs, and debugging traces to resolve operational issues.
• Lead hardware installation, software commissioning, testing, and calibration during new system deployments.
• Manage spare parts, refurbish failed components, maintain ticket updates, and execute escalation playbooks to meet service-level targets.
• Train customer operators and partners while documenting field issues and providing feedback to engineering.

Requirements

• BS or AAS in robotics-related engineering, such as computer science, electrical engineering, mechanical engineering, or mechatronics, or equivalent practical field service experience.
• Hands-on experience repairing mechanical, electrical, and pneumatic systems in automated or industrial control environments.
• Experience using hand tools, power tools, electrical test equipment, and diagnostic instruments such as multimeters and oscilloscopes.
• Comfort navigating Linux/UNIX command-line interfaces, analyzing system logs, and performing basic network troubleshooting.
• Ability to communicate technical issues clearly with site operators and engineering teams and work effectively in high-stakes production environments.
• Ability to work on-site in warehouse and industrial environments, including prolonged standing and walking, lifting components, and modified shifts during deployments or emergency repairs.

Nice to have

• Experience with warehouse automation, industrial robotics, or material-handling equipment.
• Basic scripting or troubleshooting with Python, Linux, or GitHub.
• Knowledge of network engineering, IT infrastructure, or industrial communications.
• Ability to read 3D CAD models and drawings using SolidWorks or NX.
• Experience with Jira, Zendesk, Google Suite, or field service management tools.

Culture & Benefits

• Work in active warehouse and industrial logistics environments with variable temperatures and background noise.
• Travel to customer sites may reach 50% of the schedule.
• Benefits may include equity, medical, dental, and vision coverage, subject to eligibility.
• Work with a multidisciplinary engineering organization focused on reliable, safe industrial robotics.