Senior Customer Success Operations Manager (SaaS)

Location: Toronto, Canada; hybrid work model with in-office days for connection and collaboration.

Salary: CA$130K–CA$150K annually, plus equity options and benefits.

Company

hirify.global is a Canadian fintech and SaaS company providing corporate cards, expense management, bill payments, high-yield accounts, and financial operations software for Canadian businesses.

What you will do

• Design and optimize the end-to-end Customer Success journey across onboarding, adoption, renewal, and expansion.
• Build and own scalable Customer Success processes, operating rhythms, forecasting programs, and target-setting frameworks.
• Evaluate, implement, and optimize Customer Success technology and operational tooling, including the dedicated Customer Success operating model.
• Develop customer health scoring, risk indicators, expansion signals, account planning, and risk management programs.
• Translate fragmented customer data into recommendations, dashboards, and executive reporting for Customer Success and GTM leadership.
• Partner with RevOps, Finance, Product, Sales, and Data teams to improve handoffs, reporting, automation, and operational efficiency.

Requirements

• 5+ years of experience in Customer Success Operations, Revenue Operations, or a similar strategic operations role with end-to-end ownership.
• Experience building scalable Customer Success programs, processes, and operating rhythms from the ground up.
• Hands-on experience selecting, implementing, and optimizing Customer Success technology and operational tooling.
• Strong analytical skills and experience building customer health models, forecasting frameworks, and executive reporting.
• Exceptional cross-functional communication skills with Customer Success, Sales, Finance, Product, and RevOps leaders.
• A bias toward action, with the ability to identify problems, propose solutions, and drive execution independently.

Nice to have

• Experience in a consumption- or usage-based SaaS business.
• Familiarity with Salesforce, Metabase, or similar Customer Success and BI platforms.

Culture & Benefits

• High-autonomy role at a fast-growing Canadian fintech company.
• Collaborative, mission-driven, high-trust, and high-performance environment.
• Competitive compensation, equity options, and benefits.
• Catered team lunches Tuesday through Thursday.
• Dog-friendly Toronto office.
• Culture focused on ownership, feedback, learning, action, and cross-functional collaboration.