Customer Delivery Manager (Fintech)

Location: San Francisco, United States; on-site

Salary: $100,000–$175,000 OTE per year, plus equity and benefits

Company

hirify.global is building an operating system for fintech and payments, processing billions of dollars annually for startups and publicly traded companies.

What you will do

• Manage end-to-end delivery of payment acceptance and payouts solutions for platform clients.
• Report performance metrics and use customer data to demonstrate product value and support business goals.
• Lead quarterly business reviews and build relationships with senior customer executives.
• Coordinate with sales, product, support, and risk teams to define priorities, roadmaps, and solutions to critical issues.
• Represent customer needs internally and identify opportunities for revenue growth, partnerships, cross-selling, and upselling.
• Maintain accurate, visible, and actionable customer data in internal tooling.

Requirements

• 3+ years of experience in relationship management or a similar role at a technology or payments company.
• Experience working with senior stakeholders at SaaS and technology companies, financial institutions, or card networks.
• Experience with contract renewals and negotiation.
• Strong written and verbal communication, empathy, consultative skills, and attention to detail.
• Knowledge or experience in the payments industry.
• Ability to work on-site in San Francisco and travel to customer locations and industry trade shows.

Nice to have

• Experience identifying product gaps and partnering with product teams to develop new or existing solutions.
• Strong product instincts and experience supporting customer adoption of existing and in-development products.

Culture & Benefits

• Fast-paced environment with multiple concurrent customer and internal initiatives.
• Equity and benefits included with the compensation package.
• Opportunity to host customers at the San Francisco office and participate in industry events.
• Equal opportunity workplace that values diversity.