Director, Service Delivery Management (APAC)

Location: Singapore; hybrid work arrangement with office attendance two days per week. Flexible APAC working hours with a few hours of overlap with EMEA timings.

Company

SimCorp is a FinTech company providing integrated investment management and SaaS solutions as an independent subsidiary of hirify.global Group.

What you will do

• Define and execute the Service Delivery Management strategy for APAC SaaS clients in alignment with global business objectives.
• Lead the end-to-end service delivery function, including operating models, workflows, governance, KPIs, and continuous improvement.
• Act as the senior point of contact for service delivery matters and manage C-suite client and internal stakeholder relationships.
• Lead diverse teams across regions, supporting collaboration, learning, mentorship, and career progression.
• Partner with Product Development, Consulting, Global Support, and Commercial teams to improve client outcomes and identify growth opportunities.
• Manage service delivery budgets, costs, forecasts, client revenue, and opportunities for revenue growth.

Requirements

• 10+ years of experience managing C-suite client relationships and leading enterprise-level service delivery teams.
• Extensive experience leading high-performing teams across complex regions and cultures.
• Deep understanding of service delivery processes, including SLAs, KPIs, and contract management.
• Strong executive communication, stakeholder influence, problem-solving, and analytical skills.
• Experience managing budgets, forecasting, tracking revenue, and identifying cost-saving opportunities.
• In-depth knowledge of SaaS business models and enterprise service delivery.

Culture & Benefits

• Flexible working hours and a global hybrid workplace model.
• Attractive salary, bonus scheme, pension, and annual performance bonus.
• Professional training, courses, and individual development opportunities.
• Inclusive, collaborative environment focused on employee growth and client success.
• Manila benefits include HMO coverage, group life insurance, monthly allowances, 13th-month pay, retirement pay, and site events.

Hiring process

• Submit an application in English through the career system.
• Applications are reviewed continually, with an approximate CV consideration time of three weeks.
• Candidate feedback is requested during the process.