Scaled Customer Success Manager, Startups (AI)

Location: Remote (US)

Compensation: OTE $180,000–$250,000 annually, plus equity

Company

hirify.global provides a unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API for selecting, routing, evaluating, and scaling model usage.

What you will do

• Own the scaled success motion and customer journey for startup customers, from program approval and onboarding through activation, retention, expansion, and Enterprise readiness.
• Build workflows, dashboards, alerts, playbooks, and portfolio health processes for startup activation, retention, and growth.
• Manage startup communications, portfolio health, intervention workflows, activation paths, and program operations.
• Use AI-native tools and automation to reduce manual work across onboarding, risk detection, expansion identification, reporting, and feedback capture.
• Define customer health models, segment portfolios into cohorts, and establish operating cadences for reviewing startup performance.
• Create product feedback loops and partner with Sales on expansion, renewal, and Enterprise conversion motions.

Requirements

• Experience managing a scaled customer portfolio, startup program operations, a developer ecosystem, a PLG customer base, or a technical customer segment.
• Comfort working with technical founders and developer-facing products, including API-first businesses and concepts such as usage, latency, reliability, cost, integrations, and production adoption.
• Ability to use customer data, usage trends, support signals, product analytics, and revenue data to drive action.
• Builder mindset with a preference for systems, repeatability, leverage, and ownership beyond manual customer touchpoints.
• Experience in AI infrastructure, developer tools, API platforms, technical SaaS, or high-growth GenAI products, as well as startup customers, founders, or startup programs.
• Experience building customer health dashboards, scaled onboarding journeys, lifecycle programs, portfolio review cadences, or product feedback loops.

Nice to have

• Experience with HubSpot, Customer.io, Intercom, Zendesk, Linear, Retool, Zapier, Clay, Census, Hightouch, Mixpanel, Amplitude, or similar platforms.
• Ability to build agents, write SQL, create lightweight internal tools, develop automations, or use AI-assisted workflows.
• Strong judgment about startup growth potential, churn risk, and required interventions.

Culture & Benefits

• Full-time remote work within the US.
• Offers equity in addition to OTE compensation.
• Builder-oriented role focused on systems, automation, and scalable customer impact.
• Initial objectives include mapping the startup lifecycle, identifying activation and retention gaps, launching workflows, and building the first scaled startup success operating system.