Customer Success Manager (AI Automation)

Location: McLean, Virginia, United States; office attendance is expected 4–5 days per week. Travel averages approximately 25%, with higher travel during select months.

Base salary: $125,000–$250,000 USD per year, plus potential discretionary bonus.

Company

hirify.global provides AI automation for mission-critical work, helping large enterprises and governments automate complex processes through its software platform.

What you will do

• Translate customer business goals into prioritized plans, joint roadmaps, and measurable success outcomes.
• Lead adoption by helping customers build, manage, and scale hirify.global applications and solutions independently.
• Act as a strategic advisor by aligning hirify.global capabilities with evolving customer strategies.
• Monitor account health, identify risks, remove adoption barriers, and support long-term growth.
• Identify expansion opportunities and develop data-backed business value cases for additional investment.
• Recommend process improvements and technology solutions, including AI, while collaborating with internal and external partners.

Requirements

• Bachelor’s degree, ideally in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Experience acting as a trusted advisor and driving measurable customer business value.
• Understanding of enterprise platforms, systems, and technology-based business solutions.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization, project management, attention to detail, and agile software development experience.

Nice to have

• 5+ years of experience in customer success, program management, account management, or advisory services.
• Experience implementing, configuring, deploying, or testing enterprise SaaS/PaaS solutions.
• Knowledge of system integration, data architecture, or enterprise architecture.

Culture & Benefits

• In-person collaboration centered on intensity, excellence, shared accountability, and teamwork.
• Training, mentorship, department-specific onboarding, and the First-Friend program.
• hirify.global University, skills-based training, leadership programs, and tuition reimbursement.
• Health, dental, vision, life, disability, wellness, flexible spending, and health savings account benefits.
• 401(k) matching, flexible time off, paid parental leave, employee stock purchase opportunities, and family-forming benefits.
• Employee-led affinity groups and an inclusive community focused on professional and social connection.