Customer Success Manager (Channel Partners)

Location: Remote within the USA; the role is based in Reston, Virginia, USA

Salary: $100,000–$120,000 annually, with potential bonus, stock, and role-dependent sales incentives.

Company

hirify.global develops cloud ERP solutions for small and midsized businesses through a global partner and customer ecosystem.

What you will do

• Manage a customer success territory focused on NPS, CSAT, retention, renewals, expansion, and churn mitigation.
• Coach and teach partner Customer Success Managers on effective customer success practices.
• Own customer escalations and coordinate cross-functional resolution.
• Support partner managers with policy and licensing questions.
• Contribute to customer success best practices.

Requirements

• 5+ years of SaaS or ERP experience, preferably in sales, implementation, or support.
• Located in the USA.
• Experience with high-stakes account management, subscription renewals, churn or contraction mitigation, and expansion.
• Strong written and verbal communication, consensus-building, de-escalation, and problem-solving skills.
• Experience interacting with C-level executives at companies with 100+ employees.
• Ability to work independently, prioritize diverse workloads, learn quickly, and operate effectively in a distributed environment.

Culture & Benefits

• Collaborative, high-energy, mostly distributed work environment.
• Focus on work-life balance, efficiency, simplicity, and customer service.
• Professional and financial growth opportunities.
• US-based employees may receive medical, dental, and vision insurance, disability and life coverage, a 401(k) with company match, flexible time off, and sick and safe leave.
• Eligible roles may include annual bonuses, stock awards, and sales incentives.