Business Project Manager, Voice of the Customer and Customer Experience Strategy Team (Hybrid Schedule)

Location: Westwood, Massachusetts; minimum three days per week in a corporate facility, with travel between Massachusetts, Connecticut, and New Hampshire as necessary.

Annual salary: $121,730–$135,250, plus potential incentive.

Company

hirify.global operates in the electric and gas utility industry and delivers customer-focused, regulated energy services.

What you will do

• Lead capital and expense projects from initiation through closure, managing scope, schedules, budgets, risks, dependencies, and intended business outcomes.
• Coordinate cross-functional teams across customer operations, regulatory, strategic communications, legal, IT, contractors, and consultants.
• Develop project charters, business cases, plans, schedules, status reports, presentations, and shared documentation in Microsoft Teams and SharePoint.
• Develop change management strategies and lead organizational change activities to support adoption of business solutions.
• Map current and future-state business processes and customer journeys to streamline operations.
• Use customer insights to develop action plans, prioritize recommendations, and track follow-through.

Requirements

• Bachelor’s degree in Business or a closely related discipline.
• At least five years of project management experience across initiating, planning, executing, monitoring and controlling, and closing strategic business initiatives.
• Experience with both Waterfall and Agile implementation methodologies, process mapping, and customer journey mapping.
• Formal project management certification, completed coursework, or related professional designation.
• Strong facilitation, communication, analytical, critical-thinking, relationship-building, and executive presentation skills.
• Proficiency with Microsoft Office, SharePoint, Teams, Word, Excel, PowerPoint, Visio, and project management tools such as Jira.

Nice to have

• MBA or additional project management experience with Jira and related software.
• Experience in a regulated environment, especially the electric and gas utility industry.

Culture & Benefits

• Regular collaboration with customer group leadership and cross-functional stakeholders.
• Competitive total rewards program and benefits offerings.
• Potential incentive eligibility.
• Participation in emergency restoration assignments when required, including work outside normal responsibilities, hours, or location.
• Immigration-related visa sponsorship is not available; applicants requiring sponsorship to start employment will not be considered.