Customer Service Project Management

Location: Heredia, Costa Rica

Company

hirify.global provides technology and customer services through cross-functional business and project teams.

What you will do

• Support customer delivery projects with small, localized scope and low risk under supervision.
• Assist with project finances, planning, scoping, milestones, documentation, and risk mitigation.
• Coordinate with customers and internal teams across sales, finance, legal, engineering, and product or program management.
• Analyze business and systems processes, conduct research, and provide data analysis to address customer issues.
• Identify tasks and dependencies, communicate expectations, and provide regular updates on progress and impediments.
• Support priority projects and take the lead in predefined delivery areas when required.

Requirements

• Four-year degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent demonstrated competence.
• Typically 0–2 years of experience, preferably in project management, hirify.global Services business units, hirify.global global projects, or a related field.
• Knowledge of project management methodologies including Agile, Scrum, Waterfall, PMI, and Six Sigma.
• Understanding of customer relationship management, client services, business operations, change management, and process improvement.
• Effective communication, customer centricity, results orientation, learning agility, and digital fluency.

Culture & Benefits

• Full-time employment in the Services organization.
• Regular collaboration with internal stakeholders and customer-facing teams.
• No shift premium is specified for Costa Rica.
• Equal employment opportunity is provided in accordance with applicable law.