Business Project Manager, Customer Operations and Digital Strategy (Utilities)

Location: Westwood, Massachusetts, United States. Hybrid work is required, with a minimum of 3 days per week in a corporate facility and travel between Massachusetts, Connecticut, and New Hampshire as necessary.

Annual salary: $121,730–$135,250, plus potential incentive eligibility.

Company

hirify.global operates in the electric and gas utility industry and delivers regulated energy services.

What you will do

• Lead capital and expense projects across initiation, planning, execution, monitoring and control, and closure.
• Align project delivery with corporate strategy, customer objectives, regulatory commitments, key performance indicators, scope, schedule, budget, and intended outcomes.
• Coordinate cross-functional teams across customer operations, regulatory, strategic communications, legal, IT, contractors, and consultants.
• Develop project charters, business cases, plans, schedules, status reports, presentations, and collaboration sites in Microsoft Teams and SharePoint.
• Develop change management strategies and lead organizational change activities to support adoption of business solutions.
• Map current and future-state business processes and customer journeys, analyze customer insights, and track action plans.

Requirements

• Bachelor’s degree in Business or a closely related discipline; MBA preferred.
• At least 5 years of project management experience across all project lifecycle phases.
• Experience delivering strategic business initiatives using both Waterfall and Agile methodologies.
• Formal project management certification, completed coursework, or a related professional designation.
• Experience with process mapping and customer journey mapping.
• Applicants requiring immigration-related sponsorship to start employment will not be considered.

Nice to have

• Experience with Jira and other project management software.
• Experience in a regulated environment, especially the electric and gas utility industry.
• MBA or related professional experience.

Culture & Benefits

• Regular collaboration with Customer Group leadership, regulatory, IT, and cross-functional stakeholders.
• Hybrid work with required corporate-facility attendance.
• Occasional travel between Massachusetts, Connecticut, and New Hampshire.
• Participation in emergency restoration assignments, including work outside normal responsibilities, hours, or location when required.
• Competitive total rewards program and potential incentive eligibility.