Senior Customer Relations Trainer, PSA

Location: Onsite at the Santa Ana, California corporate headquarters five days per week. Candidates must be authorized to work in the United States.

Hourly rate: $28 estimated hourly rate.

Company

hirify.global provides technology-enabled grading, authentication, vaulting, and sales services for collectible trading cards, autographs, comic books, coins, video games, tickets, and memorabilia.

What you will do

• Deliver training for new hires, temporary employees, and existing Customer Relations staff.
• Build annual training programs, teaching plans, curricula, and training events.
• Support onboarding and retraining across key Customer Relations areas.
• Coordinate with team members, trainers, technical writers, and the Training Manager.
• Identify future training needs and recommend improvements to policies, procedures, and processes.
• Measure improvements and prepare training documents and reports.

Requirements

• 2–4+ years of experience in a training environment.
• Fluent English with the ability to present information in individual and group settings.
• Experience designing corporate training events and writing manuals or other technical documentation.
• Experience training others and familiarity with mentoring, coaching, classroom training, e-learning, workshops, and simulations.
• Strong planning, problem-solving, project management, organization, presentation, interpersonal, conflict-resolution, and time-management skills.
• U.S. work authorization is required. Reliable attendance and flexibility for occasional later shifts are expected; a bachelor’s degree is preferred.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching, paid vacation, and ten company-paid holidays.
• Employee discounts on select grading services.
• Flexible schedules may be available depending on the team and shift.
• Company celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• A final onsite interview may be requested at the company’s discretion.