Customer Service Trainer

Location: Cincinnati, OH, USA

Salary: $34,000–$39,000 per year

Company

Swift 7 Consultants focuses on professional, positive, and reliable customer experiences while supporting employee development and long-term career growth.

What you will do

• Deliver engaging training sessions for new and existing customer service employees.
• Teach company procedures, service standards, and customer communication practices.
• Coach employees on communication, problem-solving, and customer interaction techniques.
• Support new-hire onboarding and initial training.
• Monitor progress, reinforce skills through practical exercises, and provide constructive feedback.
• Collaborate with team leaders to identify training needs and improvement opportunities.

Requirements

• Strong verbal and written communication skills.
• Confident, professional presentation and interpersonal skills.
• Ability to explain information clearly and provide supportive feedback.
• Strong organization, time management, problem-solving, and decision-making skills.
• Adaptability and willingness to learn new processes.
• Ability to work independently and collaboratively.

Culture & Benefits

• Full-time employment.
• Professional training and ongoing development.
• Career growth and advancement opportunities.
• Supportive and collaborative work environment.
• Opportunities to strengthen leadership, coaching, and communication skills.
• Hands-on experience in training and employee development.