Document Collection Associate (Payer Authorization Operations Associate)

Location: Remote from the Philippines; Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Company

hirify.global is a healthcare startup building an AI-powered platform that supports family-led care, clinical oversight, and home-care transparency for health plans, providers, and government partners.

What you will do

• Collect, review, validate, track, and maintain documentation required for payer authorizations and re-authorizations.
• Prepare and submit complete authorization packets before expiration to prevent interruptions in patient care.
• Serve as a primary contact for families and caregivers regarding authorization status, documentation requirements, and benefits.
• Manage approximately 50–70 inbound and outbound calls daily and respond through phone, email, and text.
• Monitor authorization timelines, identify documentation issues, and coordinate resolutions with internal teams.
• Partner with Onboarding, Credentialing, Family Support, Clinical Operations, and other teams to improve workflows and reduce authorization delays.

Requirements

• 2+ years of experience in healthcare operations, healthcare administration, customer service, or administrative support.
• Experience with prior authorizations, payer documentation, or healthcare operations.
• Experience handling high-volume inbound and outbound calls in a fast-paced environment.
• Exceptional documentation accuracy, attention to detail, organization, and time management.
• Familiarity with HIPAA, Medicaid, Medicare, or healthcare documentation standards.
• Excellent written and verbal English communication skills and availability for Eastern Time business hours.

Nice to have

• Experience supporting payer authorization or healthcare documentation workflows.
• Experience in home healthcare, home care, or another healthcare organization.
• Experience working in remote, cross-functional teams.

Culture & Benefits

• Full-time remote work with a Monday–Friday schedule.
• Competitive compensation with eligibility for an annual company performance bonus.
• 15 paid days off and 10 paid company US holidays.
• Opportunities to build leadership skills while working with teams across US markets.
• Culture focused on families first, urgency with precision, resourcefulness, positivity, and continuous improvement.

Hiring process

• Employment is contingent on a successful background check, satisfactory references, and any required documentation.
• Automated decision tools may assist with matching and ranking applications, but all hiring decisions receive final human review.