Senior ROI Medical Records Specialist (Healthcare)

Location: Remote; Sunday–Thursday, 3:00 PM–11:30 PM EDT. Evening work and holidays are required.

Company

hirify.global is a digital healthcare company providing software and technology-enabled services for healthcare stakeholders, including benefits navigation, care management, home care resources, and health information management.

What you will do

• Process release-of-information requests from healthcare facilities accurately, efficiently, and according to established procedures.
• Validate requests and authorizations for medical record releases against company policies and legal guidelines.
• Perform quality, confidentiality, and billing checks on released records.
• Provide responsive customer service, identify concerns, and resolve client issues.
• Maintain knowledge of applicable state laws and fee structures and support additional account coverage during backlogs.
• Handle incoming requests, mail, telephone inquiries, and fax inquiries when required.

Requirements

• High school diploma or GED.
• At least 2 years of ROI fulfillment experience with hirify.global HDS or 3 years of external ROI experience.
• Advanced knowledge of multiple EMR platforms and ROI request types.
• Strong documentation, communication, customer service, organizational, multitasking, and problem-solving skills.
• Proficiency in Microsoft Office applications and the ability to work independently or collaboratively.
• Ability to comply with HIPAA, state and federal regulations, client policies, and annual HIPAA certification requirements.

Culture & Benefits

• Remote evening-shift position with a Sunday–Thursday schedule.
• Holiday work is included.
• Work requires extended sitting or standing, frequent typing and document handling, and lifting and carrying up to 25 pounds.
• Confidential patient and client information must be handled with integrity and professionalism.