On-Site ROI Specialist (Medical Records)

Location: Newport News, Virginia, United States; hybrid schedule with on-site attendance required 4 days per week and 1 remote day. Local candidates are required and may need to cover another facility within a 30-minute driving range.

Pay range: $19.00–$20.00 per hour, depending on experience.

Company

hirify.global is a digital healthcare company providing software and technology-enabled services, including health information management, care management, benefits navigation, and AI-driven healthcare insights.

What you will do

• Process release-of-information requests by retrieving, scanning, and returning patient medical records.
• Validate authorizations and requests in accordance with company policies, legal requirements, and HIPAA regulations.
• Perform quality checks for accuracy, confidentiality, billing, and timely record release.
• Respond to requests received by mail, telephone, fax, online submission tools, or email.
• Order paper records from storage vendors, scan them upon arrival, and coordinate their timely return.
• Provide responsive customer service while maintaining orderly work areas, equipment, and records.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a medical records department or similar setting preferred.
• Proficiency in Microsoft Office applications.
• Ability to use fax machines, copiers, and scanning equipment.
• Strong documentation, communication, and customer service skills.
• Must be local to Newport News, VA and able to attend the hospital facility on-site 4 days per week.

Culture & Benefits

• Hybrid schedule with one remote workday per week.
• Work involving patient privacy, information governance, and healthcare compliance.
• Annual HIPAA certification and role-specific compliance training.
• Equal opportunity employment and E-Verify participation.
• Physical requirements include extended sitting or standing and lifting up to 25 lbs.