Mid Market Customer Growth Executive (CPaaS)

Location: Riyadh, Saudi Arabia; hybrid work model with in-person collaboration, remote work, and flexible working hours.

Company

hirify.global provides a full-stack cloud communication platform used by organizations worldwide.

What you will do

• Build trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and account support.
• Drive customer growth by monitoring gross profit, margin percentage, cross-sell opportunities, and net revenue retention.
• Coordinate Customer Success, Sales Engineering, Support, Platform Operations, Revenue Assurance, and Procurement teams to address client needs.
• Support onboarding and account setup, including sender registration, route management, content filtering, and account maintenance.
• Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and respond to changing needs.
• Maintain accurate customer activity and opportunity records in Salesforce and other internal systems, while supporting transitions between managed services and self-service models.

Requirements

• At least 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles.
• Strong communication and relationship-building skills with a customer-oriented mindset.
• Ability to coordinate multiple stakeholders and manage priorities in a fast-paced environment.
• Analytical mindset and comfort working with business performance data and internal tools.
• Proactive, organized, and willing to learn about products, markets, and customer business models.
• Fluent English, both spoken and written.

Nice to have

• Familiarity with Salesforce or data analysis platforms.
• Experience in SaaS, CPaaS, or telecommunications.
• Experience collaborating with operational and technical teams.

Culture & Benefits

• Performance-driven bonuses, regular compensation reviews, and recognition aligned with experience and market standards.
• Hybrid work, flexible working hours, time off, and special leave days, subject to local regulations.
• Employee Stock Ownership Plan with access to stock options.
• Internal mobility, upskilling, mentorship, onboarding, and training programs.
• Short- and long-term international mobility opportunities through worldwide hubs.
• Inclusive, equal-opportunity workplace focused on diverse backgrounds and perspectives.

Hiring process

• The hiring process is described in the company's hiring process materials.