Business Operations Manager (AI)

Location: On-site in New York City, United States; travel to customer sites and industry events roughly once a month as needed.

Salary: $160,000–$220,000 base salary per year, plus bonus, equity, and benefits.

Company

hirify.global is a Series B startup building AI-powered conversational agents for home service companies, backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other investors.

What you will do

• Define ideal customer profiles, entry strategies, use cases, and market wedges for new verticals.
• Structure and run design partner pilots from kickoff through the first contracted ARR.
• Lead discovery and implementation calls with executive stakeholders and PE-backed operators.
• Translate customer and field insights into product briefs and collaborate with Engineering on scope and prioritization.
• Build repeatable go-to-market playbooks as new verticals move from pilot to scale.
• Own cross-functional strategic initiatives, financial models, business cases, operational reporting, and special projects for leadership.

Requirements

• 3–6 years of experience in consulting, investing, or high-growth startups, ideally including an operating role.
• Demonstrated ability to own complex cross-functional initiatives from start to finish.
• Strong analytical skills, including financial modeling, market sizing, and pressure-testing assumptions.
• Ability to operate effectively in ambiguous environments and create clarity independently.
• Strong written and verbal communication with field operators and executives.
• Willingness to work in-office in NYC.

Nice to have

• Experience with vertical SaaS, AI-enabled products, or services businesses.
• Experience with PE-backed platforms or multi-location operators.
• Direct customer-facing or B2B field experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Company-sponsored 401(k), flexible PTO, and U.S. federal holidays.
• Company-wide off-sites and daily in-office lunch.
• Dinner when working late, commuter benefits, and late-night rideshare.
• Standing desks, workspace accommodations, and core tools and software provided.