Lead Technical Services Engineer (SaaS)

Location: Columbus, OH, United States

Salary: $95,000–$120,000 per year, plus a potential 5% variable annual bonus and eligible RSU grant.

Company

hirify.global provides a commerce partnership marketing SaaS platform for managing affiliate, influencer, referral, publisher, brand ambassador, and customer advocacy partnerships.

What you will do

• Lead complex technical integrations for enterprise clients and create advanced solutions and documentation.
• Own high-priority escalations, troubleshoot critical issues, and implement preventive tooling and measures.
• Act as the technical liaison between clients, Product, and Engineering, translating business needs into technical requirements.
• Mentor technical services engineers and provide guidance as a senior escalation point.
• Improve platform scalability, reliability, troubleshooting practices, and team processes.
• Develop internal training and collaborate with Onboarding, Customer Success, and partner organizations.

Requirements

• Bachelor’s degree in a technical discipline and approximately 8 years of relevant experience, or equivalent practical experience.
• Deep knowledge of digital marketing ecosystems, SaaS platforms, and customer-facing technical support or services.
• Experience as a technical lead, mentor, or senior escalation point within a support or services team.
• Expert proficiency in HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs, data, and system behavior, including writing and optimizing advanced SQL queries.
• Strong problem-solving, de-escalation, communication, and stakeholder-liaison skills.

Culture & Benefits

• Medical, dental, and vision insurance, flexible spending accounts, and a 401(k).
• Responsible PTO policy and flexible environment supporting work-life balance.
• Mental health and wellness benefit with up to 12 covered therapy or coaching sessions annually, plus gym reimbursement.
• RSUs with a three-year vesting schedule, pending Board approval.
• Coursera subscription, PXA courses, parental leave, technology stipend, and monthly internet allowance.
• Office-only catered lunch on Thursdays, snacks, and coffee.