Technical Customer Success Manager (Kubernetes)

TL;DR

Technical Customer Success Manager (Kubernetes): Serving as the primary technical partner for key accounts to drive platform adoption and operational success with an accent on Kubernetes architecture, CI/CD pipelines, and secure software delivery. Focus on building strategic relationships with engineering teams, troubleshooting complex deployment challenges, and identifying expansion opportunities within high-stakes environments.

Location: Must be based in the United States

Salary: $123,250 - $166,750 USD

Company

hirify.global delivers secure, cloud-native software integration and delivery solutions for mission-focused leaders in public and private enterprises.

What you will do

• Serve as the primary post-sales success lead for assigned commercial accounts.
• Build trusted relationships with executive leadership and technical engineering teams.
• Advise customers on Kubernetes-based platform architecture and secure software delivery principles.
• Lead Quarterly and Executive Reviews focused on platform value and operational readiness.
• Troubleshoot complex deployment challenges in partnership with internal engineering teams.
• Identify and drive renewal and expansion opportunities across the customer base.

Requirements

• Must be based in the United States
• Strong background in cloud-native technologies including AWS, Azure, or on-prem Kubernetes.
• Experience working with platform engineering teams and understanding of CI/CD and GitOps workflows.
• Excellent verbal and written communication skills with the ability to interact at all organizational levels.
• Exceptional problem-solving abilities and experience facilitating cross-departmental exercises.
• Familiarity with regulated or high-compliance deployment environments is a plus.

Culture & Benefits

• 100% company-paid medical, dental, and vision premiums.
• 401k retirement plan and company stock options.
• Flexible Time Off (FTO) policy plus extensive holiday leave.
• Home office budget and reimbursement for approved trainings and conferences.
• Supportive environment for veterans and innovators in the federal and commercial software space.