Client Service Delivery Manager (Fintech)

Location: Office - Frankfurt, Germany

Company

hirify.global provides investment management and asset owner software solutions, supporting insurers and asset managers with reporting, regulatory, portfolio accounting, risk, and performance workflows.

What you will do

• Own end-to-end client relationships and act as the primary contact for client stakeholders.
• Advise clients on investment management software, operational workflows, reporting, accounting, risk, and performance requirements.
• Provide subject matter expertise on HGB-compliant accounting and Solvency II reporting.
• Manage inquiries and deliver daily trading balances, risk metrics, compliance reporting, and performance values.
• Coordinate projects across large and strategic clients and handle complex investment accounting, performance, risk, and compliance requests.
• Train clients on platform best practices, identify opportunities to add value, and mentor Analysts.

Requirements

• 7+ years of relevant experience in investment management, insurance, fintech, investment accounting, financial services, or investment operations.
• Bachelor's degree in accounting, finance, or a similar field, or relevant professional experience.
• Working knowledge of financial services, investment accounting, structured products, derivatives, fixed-income securities, and multi-asset portfolio accounting.
• Experience working with external clients and managing multiple client engagements in a fast-paced environment.
• Strong computer, documentation, organizational, interpersonal, communication, and problem-solving skills.
• Fluency in German and English is required.

Culture & Benefits

• Work as an extension of clients’ teams to improve their day-to-day workflows.
• Collaborate with clients and internal teams to address current and future operational needs.
• Join a dedicated local team supporting Clearwater’s expansion across the DACH region.