Customer Success Manager (Hospitality SaaS)

Location: Hybrid work from the hirify.global Maitland office or Toronto; ability to travel 25% required.

Company

hirify.global provides technology and SaaS solutions for the travel and hospitality industry.

What you will do

• Serve as the primary point of contact for small and medium-sized hospitality customers.
• Understand customer needs, develop account strategies, and coordinate projects and campaigns with internal teams.
• Drive product adoption, optimization, retention, renewals, upselling, and cross-selling.
• Provide revenue management, marketing, product optimization, and budget recommendations.
• Develop client materials using booking patterns, customer profiles, competitive sets, and marketing channels.
• Collect customer usage data and share business process and marketing best practices to support product development.

Requirements

• Bachelor’s degree in a related business field or equivalent work experience.
• 3+ years of experience in hospitality customer success, hotel revenue management, eCommerce, marketing, sales, or SaaS services for hotels.
• Experience managing and optimizing customer or account portfolios while achieving financial goals.
• Good knowledge of hirify.global products and the hotel industry; advanced Microsoft PowerPoint, Word, Excel, and Outlook skills.
• Proficiency in English and ability to work in a hybrid model from Maitland or Toronto.
• Strong analytical, problem-solving, communication, presentation, sales, planning, and business skills.

Nice to have

• Knowledge of Salesforce.com.
• Revenue management skills.
• Account management experience.

Culture & Benefits

• Flexible working model and a supportive environment focused on work-life balance.
• Learning opportunities through on-the-job training, formal learning, and collaboration.
• Competitive rewards package including salary, bonus, equity, and benefits.
• Global, diverse, and inclusive community.

Hiring process

• Create a candidate profile, upload a resume or CV, and submit the application.
• The application process takes no longer than 10 minutes.