Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving client retention, satisfaction, and expansion among Shop and Independent Appraiser accounts with an accent on strategic consultation, training, and proactive engagement. Focus on relationship management, resolving escalations, and promoting best practices to enhance product adoption during customer onboarding.

Location: Westlake, Texas

Company

hirify.global is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.

What you will do

• Provide onboarding guidance and product training to help clients optimize solutions.
• Build and maintain relationships with key decision-makers at Shops and IAs.
• Offer strategic guidance on best practices for revenue-generating processes in product operations.
• Conduct business reviews and consultations with leadership to ensure product effectiveness.
• Manage an active pipeline of expansion opportunities.

Requirements

• Bachelor’s degree or equivalent work experience in the automotive and/or insurance carrier industry.
• 3+ years of customer account management and sales experience.
• 3+ years of experience with SaaS products.
• 1+ year of hands-on experience with Audatex, Qapter, and related ancillary products.
• Previous experience working with Salesforce CRM.
• Ability to travel 5% based on business needs (U.S. and Canada)

Culture & Benefits

• Passionate about helping automotive clients succeed through cutting-edge SaaS solutions.