Claims SIU Investigator

Location: Phoenix, Arizona, United States; hybrid schedule with in-office work 3 days per week on Mondays, Wednesdays, and Thursdays

Salary: $70,000–$80,000 annually, plus equity and benefits

Company

hirify.global operates a car-sharing marketplace connecting guests with hosts across the US, UK, Canada, Australia, and France.

What you will do

• Investigate claims involving suspected fraud, material misrepresentation, policy violations, organized activity, and significant financial exposure.
• Review claim files, damage evidence, account activity, supporting documents, and other available information to determine protection eligibility.
• Conduct interviews with hosts, guests, repair facilities, vendors, witnesses, and other relevant parties while maintaining complete claim records.
• Analyze claims and account data to identify fraud patterns, repeat behavior, suspicious repair facilities, organized networks, and emerging trends.
• Coordinate referrals and information requests with the National Insurance Crime Bureau, law enforcement, state fraud bureaus, and industry partners.
• Partner with Claims, Trust and Safety, Legal, Risk, Estimatics, and Total Loss teams; prepare reports and present significant findings to leadership.

Requirements

• 3+ years of experience in insurance claims, special investigations, fraud investigations, law enforcement, risk management, or a related field.
• Strong investigative, analytical, problem-solving, communication, organizational, and documentation skills.
• Knowledge of insurance claims, fraud indicators, investigative methods, evidence preservation, and applicable regulatory and reporting requirements.
• Ability to identify organized fraud, staged losses, material misrepresentation, document manipulation, and suspicious behavioral or financial patterns.
• Ability to manage sensitive and confidential information, multiple investigations, deadlines, and stressful situations.
• Proficiency with Microsoft Office, Google Workspace, claims management systems, fraud detection tools, public record databases, or related software.

Nice to have

• Experience investigating auto physical damage, total loss, theft, staged losses, document manipulation, repair facility fraud, or organized fraud.
• Experience working with NICB, law enforcement agencies, state fraud bureaus, or industry investigative organizations.
• Bachelor’s degree in criminal justice, business, insurance, or a related field, or equivalent relevant experience.
• Professional certification such as CFE, CIFI, FCLS, or a comparable credential.

Culture & Benefits

• Full-time employees receive competitive salary, equity, benefits, and perks.
• Employer-paid medical, dental, and vision insurance, with coverage details varying by country.
• Retirement employer match, paid time off, paid holidays, volunteer time off, and parental leave.
• Learning and Development stipend, hirify.global travel credit, host matching program, and cell phone and internet stipend.
• Hybrid employees have access to in-office lunches, snacks, and activities.