Product Support (AI)

Location: San Francisco, CA; onsite five days a week at the Financial District office

Salary: $115,000–$145,000 per year

Company

hirify.global builds an AI system that learns a user’s identity, voice, judgment, relationships, and priorities to perform work across email, calendars, documents, Slack, and other tools.

What you will do

• Own inbound product support from initial request through resolution.
• Investigate complex and ambiguous product, billing, commercial, bug, API, and integration issues using logs and traces.
• Partner with engineering and go-to-market teams, escalating technical issues when needed and joining customer calls.
• Use hirify.global’s AI and internal tooling to improve investigation speed and build accurate, helpful AI-assisted support flows.
• Identify recurring ticket patterns and turn them into product feedback, documentation, playbooks, and help content.
• Own response times, resolution quality, and the overall customer support experience.

Requirements

• 2+ years of customer support or customer experience experience, ideally in a high-growth technology or SaaS company.
• Clear, warm, concise writing and the ability to adapt communication under pressure.
• Comfort reading technical documentation and reasoning about customer setups.
• Ability to investigate logs, APIs, integrations, and complex technical issues.
• Daily use of AI tools and genuine interest in improving AI-assisted support systems.
• Ability to work independently in a busy inbox and manage multiple ongoing projects while working onsite in San Francisco five days per week.

Culture & Benefits

• Work with a small, talent-dense team focused on building trust through kind and empathetic support.
• Collaborate closely with engineering, product, and go-to-market teams.
• High-ownership role with direct influence on product quality and customer messaging.
• In-person work from the San Francisco Financial District office five days per week.