Customer Success Manager, Enterprise (Affiliate Marketing)

Location: New York, Santa Barbara, Seattle, or Columbus, United States; the New York option is hybrid.

Salary: $80,000–$95,000 per year, plus a 25% variable commission plan of $20,000–$23,750 and RSUs.

Company

hirify.global provides a commerce partnership marketing platform for managing affiliate, influencer, content publisher, brand ambassador, and customer referral partnerships.

What you will do

• Deliver high-quality support to enterprise customers.
• Manage proactive and reactive relationships across assigned accounts.
• Monitor accounts, conduct regular check-ins, and build long-term relationships.
• Train customers and provide product support.
• Delegate technical issues and feature requests to the appropriate teams.
• Use the software suite to help customers build more successful marketing campaigns.

Requirements

• 3+ years of customer success or relationship management experience, preferably in B2B.
• Bachelor’s degree or equivalent experience; business or marketing education is useful.
• Experience with affiliate and performance marketing.
• Strong understanding of the digital marketing ecosystem.
• Track record of providing excellent customer support.
• Strong communication, critical thinking, problem-solving, prioritization, time management, and conflict resolution skills.

Culture & Benefits

• Medical, dental, and vision insurance.
• Flexible PTO supporting work-life balance.
• Flexible spending accounts and 401(k).
• Mental health and wellness coverage, including up to 12 fully covered therapy or coaching sessions per year.
• RSUs with a three-year vesting schedule, subject to Board approval.
• Coursera subscription, professional development courses, parental leave, technology stipend, and internet allowance.