Sales Support Engineer (Professional AV)

Location: Remote, United States; field-based support for the Mid-Atlantic region. Ideal candidates are located in North Carolina or South Carolina. Travel up to 80% of the time is required.

Salary: $63,120–$84,161 annual base pay, plus eligibility for an annual corporate bonus.

Company

hirify.global Electronics develops consumer and professional electronics, including professional display and AV technology solutions.

What you will do

• Provide technical pre-sales and post-sales support for professional displays, projectors, PTZ cameras, digital signage, cloud-based display management platforms, and IoT technologies.
• Conduct customer demonstrations, technical presentations, product evaluations, proof-of-concept testing, training sessions, and solution workshops.
• Collaborate with Account Managers, resellers, system integrators, consultants, distributors, and end-user customers to develop solutions and support opportunities through the sales process.
• Provide system configuration, deployment, firmware, and software implementation guidance.
• Coordinate escalation of technical issues with service and engineering organizations.
• Gather competitive intelligence, provide product feedback, and support trade shows, roadshows, seminars, and industry conferences.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Science, Information Technology, or a related technical discipline, or equivalent experience.
• At least 5 years of experience supporting professional AV, display, collaboration, networking, or IT solutions.
• Strong knowledge of AV, IT, networking, cloud platforms, digital signage, display technologies, Windows, network infrastructure, AV-over-IP, and connected device ecosystems.
• Experience with pre-sales solution development, post-sales technical support, technical presentations, product demonstrations, and customer training.
• Strong written, verbal, organizational, and problem-solving skills; proficiency with Microsoft PowerPoint, Excel, Outlook, and similar productivity tools.
• Ability to lift and transport demonstration equipment weighing up to 45 pounds and travel up to 80% of the time.

Nice to have

• CTS, CompTIA A+, Network+, DSCE, CCNA, or equivalent certification.
• Experience with professional AV manufacturers, distributors, consultants, or systems integrators.
• Experience with direct-view LED, digital signage, cloud-based solutions, enterprise displays, or Salesforce CRM.
• Experience supporting education, corporate, government, healthcare, retail, transportation, or large venue markets.

Culture & Benefits

• Hybrid home/office workplace culture with work-life balance initiatives, including monthly Free Fridays and seasonal Friday early shutdowns.
• Healthcare benefits including medical, dental, and vision coverage.
• 401(k) plan with matching company contributions, vacation, paid medical leave, and 80 hours of paid sick leave annually.
• Education assistance, student loan assistance, and up to 12 weeks of paid parental leave.
• Inclusive workplace focused on diversity, equity, inclusion, honesty, integrity, and ethical conduct.